Complaints policy

Raising a complaint

Write to the email address on the contact page with your name, phone number, the address that was cleaned, the date of the visit and what went wrong. Photos help.

What we do

We acknowledge your message within two business days, look into it with the provider who did the work, and reply with the outcome within ten business days. Where a visit fell short, the usual first step is asking the provider to return and put it right.